Yellow Tokens

Company profile

Yellow Tokens company profile

Yellow Tokens is a multi-language SaaS platform that transforms public customer feedback into strategic insights and actionable recommendations. The platform consolidates reviews and comments from social media, Google, TripAdvisor, Amazon, and other digital sources, providing an AI-powered system for understanding customer sentiment, brand perception, and competitive dynamics. With Yellow Tokens, companies can analyze feedback from their own customers and benchmark it against competitors, identifying operational issues, product gaps, service failures, and opportunities for customer acquisition. The system generates automated SWOT analyses, satisfaction metrics, and detailed PDCA-style action plans tailored to each business area, including Marketing, Customer Experience, Product, Operations, and Leadership. Built for medium and large B2C organizations, Yellow Tokens reduces manual analysis time, strengthens decision-making, and enables teams to respond quickly to customer expectations. The platform is available in English, Portuguese, and Spanish and operates globally as a fully self-service solution.