Customer SaaS Terms

Last updated: August 16, 2026

These Customer SaaS Terms govern trial, paid, and account-based use of Dureach software, workspaces, APIs, AI agents, workflow tools, data enrichment tools, support services, and related online services. They are separate from the Website Terms of Use, which govern public website use.

If you have a signed order form, master services agreement, data agreement, or negotiated addendum with Dureach, that signed document controls where it conflicts with these Customer SaaS Terms.

1. Agreement Structure

Your agreement with Dureach may include:

• These Customer SaaS Terms.
• Any order form, subscription checkout, statement of work, or plan page accepted by you.
• The Data Processing Addendum, if Dureach processes personal data for you as a processor or service provider.
• The Acceptable Use Policy.
• The Trade Data Licensing Terms, if you access trade-data, customs, shipment, company, or B2B data products.
• Product-specific terms, usage limits, documentation, or security requirements provided in the service.

2. Accounts and Authorized Users

You must provide accurate account information and keep it current. You are responsible for all activity under your account, workspaces, API keys, integrations, and authorized users.

You must keep credentials confidential, use reasonable access controls, remove users who no longer need access, and promptly notify Dureach of suspected unauthorized access.

3. Subscriptions, Fees, and Taxes

Fees, billing cycles, usage limits, renewals, credits, and cancellation rules are stated in the applicable order form, checkout flow, or plan terms. Unless the applicable order states otherwise, fees are non-cancelable and non-refundable once a subscription period begins.

You are responsible for taxes, duties, and government charges associated with your purchase, excluding taxes based on Dureach’s net income.

4. Customer Content

“Customer Content” means prompts, briefs, files, CRM data, workspace records, messages, campaign materials, business contact records, website instructions, approval notes, and other information you submit to or generate through the service.

You retain ownership of Customer Content. You grant Dureach a limited right to host, process, transmit, display, copy, and use Customer Content as needed to provide, secure, support, and improve the service; comply with law; prevent abuse; and fulfill your instructions.

You represent that you have all rights and lawful bases needed to submit Customer Content to Dureach and to use outputs generated from that content.

5. AI Outputs and Human Review

Dureach provides operator-reviewed AI workflows, but AI outputs may be incomplete, inaccurate, similar to outputs generated for others, or unsuitable for a particular use without human review.

You are responsible for reviewing, approving, and validating outputs before using them in customer-facing communications, legal, compliance, financial, employment, credit, customs, regulated, or high-impact contexts.

Dureach does not provide legal, compliance, customs, tax, financial, employment, medical, or professional advice through the service.

6. Usage Restrictions

You may not:

• Reverse engineer, copy, resell, sublicense, or provide the service to third parties as a standalone product unless your agreement allows it.
• Bypass usage limits, security controls, metering, rate limits, or access restrictions.
• Use the service for unlawful, harmful, deceptive, abusive, or rights-violating activity.
• Upload sensitive personal data, regulated data, payment-card data, protected health information, children’s data, government IDs, or financial account credentials unless a signed agreement expressly permits it.
• Use outputs as the sole basis for legal, employment, credit, insurance, housing, lending, public-benefit, immigration, law-enforcement, or similarly significant decisions.
• Violate the Acceptable Use Policy.

7. Customer Data Protection

Dureach will maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Content. If Dureach processes personal data for you as a processor or service provider, the Data Processing Addendum applies.

You are responsible for configuring user permissions, managing exports, reviewing integrations, securing endpoints, and complying with laws that apply to your data and workflows.

8. Integrations and Third-Party Services

You may connect third-party services to Dureach. You authorize Dureach to exchange information with those services according to your settings and the third party’s terms. Dureach is not responsible for third-party services, data handling, outages, security, or changes.

9. Beta Features

Dureach may offer beta, preview, or experimental features. Beta features may change, fail, or be discontinued at any time. They are provided for evaluation and should not be used for production-critical workflows unless Dureach agrees in writing.

10. Suspension

Dureach may suspend access if it reasonably believes that account activity violates these terms, creates security risk, infringes third-party rights, harms service integrity, violates law, or creates payment risk. Where practical, Dureach will provide notice and an opportunity to resolve the issue.

11. Term and Termination

These Customer SaaS Terms apply while you use the service or maintain an account. Either party may terminate according to the applicable order, plan, or signed agreement. Upon termination, your access may end and Dureach may delete or retain Customer Content according to the agreement, product settings, retention practices, and legal requirements.

Sections that should reasonably survive termination will survive, including payment obligations, confidentiality, data rights, disclaimers, limitations of liability, indemnities, and dispute terms.

12. Confidentiality

Each party may receive non-public information from the other. The receiving party will use confidential information only to perform under the agreement and will protect it using reasonable care. Confidentiality obligations do not apply to information that is public, already known, independently developed, or lawfully received from another source.

13. Intellectual Property

Dureach and its licensors retain all rights in the service, software, models, workflows, documentation, design, APIs, data products, templates, and underlying technology. No rights are granted except the limited rights needed to use the service during the subscription term.

Feedback may be used by Dureach without restriction or obligation.

14. Disclaimers

Except as expressly stated in a signed agreement, the service is provided “as is” and “as available.” Dureach disclaims all warranties to the maximum extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted operation.

15. Limitation of Liability

Except for amounts owed, confidentiality breaches, misuse of intellectual property, indemnity obligations, or liability that cannot be limited by law, each party’s total liability arising from these Customer SaaS Terms will not exceed the amounts paid or payable to Dureach for the service giving rise to the claim during the 12 months before the event.

Neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or loss of goodwill.

16. Indemnity

You will defend and indemnify Dureach against third-party claims arising from Customer Content, your use of the service, your breach of these terms, or your violation of law or third-party rights.

Dureach will defend and indemnify you against third-party claims alleging that the service, as provided by Dureach and used according to the agreement, infringes a third party’s intellectual property rights. Dureach has no obligation for claims arising from Customer Content, combinations with non-Dureach products, unauthorized modifications, unsupported use, or continued use after Dureach provides a workaround or termination right.

17. Export, Sanctions, and Anti-Corruption

You must comply with export-control, sanctions, anti-corruption, anti-bribery, anti-money-laundering, and trade-compliance laws. You may not use the service in embargoed countries, by restricted parties, or for prohibited end uses.

18. Governing Law

These Customer SaaS Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Courts located in California will have exclusive jurisdiction unless a signed agreement states otherwise.

19. Contact

For contract questions, contact [email protected].