Company profile
Pro'Call Center company profile
pro'call center delivers outsourced contact center services, covering inbound and outbound voice, email, and chat support. The team handles customer care, order taking, appointment setting, and telephone prospecting. Programs include telesales, lead qualification, satisfaction surveys, and after‑sales assistance. Operations provide helpdesk triage and level‑1 technical support, with escalation procedures and knowledge base use. Multichannel workflows include ticketing, CRM updates, and SLA tracking. Quality assurance covers call monitoring, coaching, and script refinement. Reporting includes KPI dashboards such as AHT, FCR, conversion rate, and CSAT. Capacity scales by campaign with shift scheduling and workforce management. Data protection practices follow client guidelines and..... For more information, log in to dureach.com to view the full company profile.
Business identity
- Website
- https://www.procallcenter.sn
- Contact email
- [email protected]
- Phone number
- +221 33 870 10 58
- Operating status
- Active
- Company type
- For Profit
- Employee range
- 00011-00050 employees
- Revenue range
- $1K+
- Founded
- 2017-01-01
Headquarters
- Headquarters
- Vranov nad Topľou, Prešov Region, Slovakia
- Postal code
- 17000
- Country code
- SK
- Continent
- Europe