Pro'Call Center

Company profile

Pro'Call Center company profile

pro'call center delivers outsourced contact center services, covering inbound and outbound voice, email, and chat support. The team handles customer care, order taking, appointment setting, and telephone prospecting. Programs include telesales, lead qualification, satisfaction surveys, and after‑sales assistance. Operations provide helpdesk triage and level‑1 technical support, with escalation procedures and knowledge base use. Multichannel workflows include ticketing, CRM updates, and SLA tracking. Quality assurance covers call monitoring, coaching, and script refinement. Reporting includes KPI dashboards such as AHT, FCR, conversion rate, and CSAT. Capacity scales by campaign with shift scheduling and workforce management. Data protection practices follow client guidelines and confidentiality requirements. Industries served include ecommerce, telecom, utilities, and services, adapting scripts and languages per project needs.