Opti-Serv Madagascar

Company profile

Opti-Serv Madagascar company profile

Optiserv Madagascar delivers outsourced contact center and business process services that support customer acquisition and care. Core activities include inbound and outbound calling, telesales, customer retention, appointment setting, and survey campaigns. Operations cover back-office tasks such as data entry, order processing, and CRM maintenance, using scripts, call recording, and QA monitoring. Staff scheduling and reporting track service levels and campaign outcomes. Engagement options include dedicated agents or shared teams aligned to client demand. Training, documented procedures, and data protection practices guide onboarding and daily execution. Infrastructure spans telecom systems, dialers, headsets, and connectivity to maintain continuous service and integrate with client toolsets and KPIs.