OMNINGAGE

Company profile

OMNINGAGE company profile

OMNINGAGE is a Cloud Contact Centre powered by Amazon Connect. The platform is built on AWS and offers an omni-channel contact centre as a service without any upfront investment and commitments. Key Solution Features: - A modern and data packed user desktop solution which offers 360 degree view of agents, queue and team performance to business users. - Analytics based dashboards and reporting - SMS, Whatsapp, Chat and Voice Routing - Builtin Chatbots and Virtual Assistants - AI based Conversational IVR and Self Service - Customer Sentiment Analysis - Inbound and Outbound calling - Skills based and data driven contact routing