Feedback Ferret

Company profile

Feedback Ferret company profile

Feedback Ferret is the leading provider of Enterprise Customer Feedback Management solutions. Multiple feedback sources – in multiple languages - are consolidated to a single web-based analysis and reporting platform, providing companies with powerful insights into what customers think about their experience with the organization. Sophisticated Voice of Customer (VoC) text analysis technology delivers world-leading accuracy in topic extraction and sentiment analysis of customers’ open-ended feedback comments. This powerful customer insight drives Customer Experience Management programs that improve on existing and help create new products, and improve service offerings, customer service, operations, training and marketing across an organization. Actionable Insight..... For more information, log in to dureach.com to view the full company profile.