ConnectNow

Company profile

ConnectNow company profile

ConnectNow is a web-based chat and routing platform that directs customer queries to agents using skills-based rules. The system supports chat transfers with full history, conferencing between agents, and canned responses. It includes keyword search, a pre-step wizard for self-service, and real-time monitoring via a wallboard showing service status and statistics. ConnectNow integrates with IT service management tools and offers a REST API for custom use. Additional features include system alerts, filtered word detection, and the ability for customers to resume previous chats.