Botcopy

Company profile

Botcopy company profile

Botcopy is the industry-defining platform that transforms Google AI into secure, scalable, and enterprise-ready contact center AI experiences for citizens and customers. Their innovative combination of purpose-built tools and processes help gov agencies and businesses get started with AI the right way, bridging the gap between powerful AI models and real-world interactions, empowering large organizations to deliver AI-powered automation, authentication, and seamless customer engagement across high-stakes websites and mobile apps. With Botcopy Messenger (the UI of AI), Botcopy Live Chat, Botcopy TrueQ™, Botcopy AgentOne™, Botcopy Portal, and deep integrations with Google Cloud Dialogflow, Salesforce, NICE, Okta, ID.me, and much more, Botcopy enables organizations to streamline operations, reduce costs, and elevate customer satisfaction, all while meeting ADA standards, supporting 140+ languages, and facilitating human-in-the-loop workflows that eliminate the possibility of hallucinations. A Google Next Award Winner, Botcopy’s platform is trusted in 50+ countries by 20,000+ brands, including the State of Minnesota, State of Ohio, State of Michigan, New York City, San Jose, and many more, helping businesses and governments scale AI-driven interactions with rich content, contextual awareness, and human handoff capabilities for optimal efficiency, continuous learning loops, de-risking AI and ensuring accurate answers every time, while still leveraging the vast power of LLM technology. Botcopy enjoys deep partnerships and collaboration with SIs and managed services partners, e.g., Egen, BlueVectorAI, TTEC, CDW, and Deloitte. Botcopy is the platform that makes AI infrastructure work for leading government and enterprise organizations. Quickly becoming a standard name in the industry as large AI projects are increasingly brought to high-stakes websites, where hallucinations are not an option. Botcopy's software and human-in-the-loop system helps transform Google's industry-leading AI firepower into structured, dependable, accountable conversational AI experiences. GenAI can't interface with citizens directly. Botcopy is addressing this problem with a platform and UI that enables GenAI to manage deterministic, human-approved solutions at scale.