Aisera

Company profile

Aisera company profile

Aisera’s AI Agent Platform is a multi-agent system that consists of a universal agent for request orchestration, domain agents with contextual intelligence across IT, HR, Finance, Procurement, and more, and task agents that execute tasks through integrations with ServiceNow, Workday, Salesforce, and other enterprise systems. The platform is future-proof and vendor-agnostic, enabling organizations to deploy out-of-the-box agentic solutions or custom-build agents on the same platform. Designed as a horizontal solution, it scales seamlessly across all enterprise functions to deliver autonomous self-service, personalized resolutions, omnichannel engagement, and enterprise-wide productivity gains. Aisera Assistant, grounded in enterprise data and ontologies, delivers instant self-service by enabling employees to securely access information and execute actions across enterprise applications and systems. Embedded in collaboration channels like Slack and Microsoft Teams, it understands context, supports digital and voice channels, provides proactive notifications, retrieves knowledge from public and private sources, extracts insights from documents, and works seamlessly across multiple languages. With capabilities that drive a zero ticket service desk, maximize case deflection, and reduce MTTD and MTTR, Aisera Assistant transforms user experiences. Aisera’s Agent Assist leverages domain-specific LLMs to enhance agent productivity with contextual answers, case summarization, and next-best action recommendations. Embedded into platforms like ServiceNow, Zendesk, and Salesforce, it enables real-time knowledge retrieval, swarm collaboration, case identification, and case wrap-up - empowering agents to resolve complex issues faster. Aisera's AI Agent platform delivers exponential cost efficiencies, higher organizational productivity and an enhanced user experience, enabling enterprises to autonomously understand, reason, and proactively fulfill requests through AI agents.