Answers to common questions about company data, credits, sending, CRM, AI, visitor signals, and API access.
Frequently needed answers
Why is a result empty? Remove one filter at a time, check the search term and date range, and confirm that the workspace has access to the feature. An empty state does not prove that no company or contact exists.
Why did enrichment not return a contact? The provider may have no match, the record may already be enriched, or the workspace may lack credits. Review the row status and meter before retrying.
Why is a campaign not sending? Check campaign state, schedule and timezone, sender connection, account and campaign limits, warm-up, verification, and follow-up delays. Use campaign troubleshooting.
Where do replies go? Replies are handled in CRM and Unibox and can be reflected in CRM labels, activities, and opportunities.
Does AI update records automatically? No. Review AI suggestions before using them; important workspace records remain under user control.
Where are usage limits shown? Open Settings → Billing & Usage and review the relevant product meter and plan entitlement.
How do I protect integrations? Keep API keys and webhook signing material server-side, use the minimum scope, and disconnect unused connections from Settings → Integrations.
Quick diagnosis
| Symptom | First check | Next action |
|---|---|---|
| No search results | Query and newest filter | Broaden one value and run once. |
| Enrichment failed | Company information and usage | Correct the domain, check credits, then retry once. |
| Campaign not sending | Status, schedule, sender | Pause changes, fix the first failing check, and verify the next eligible send time. |
| Reply missing | Sender connection and Unibox filter | Reconnect the sender if needed and check the complete thread. |
API 401 | Bearer header and key status | Replace a revoked or exposed key. |
When to contact support
Include the workspace ID, page or endpoint, timestamp, visible status, and redacted error code. Do not include API keys, passwords, raw webhook payloads, or private contact data.