Hybrid Channel Engagement Suite

Table of Contents

Synchronous promotion of emails, text messages, and videos

Bringing together multiple teams’ practical experience in email, SMS, WhatsApp, video and AI personalization. Instead of replicating cadences across multiple systems, teams can orchestrate once to cover all touchpoints.

Reproducible rhythmic arrangements

  • The channel-aware throttling mechanism will automatically schedule text messages and emails according to customer preferences, so that they will not collide with each other.
  • The AB testing framework simultaneously compares copywriting, CTA, and media positions, continuously produces effective combinations, and synchronizes them to the template library.
  • Heads-up template automatically switches versions based on reading behavior and device type to keep the experience consistent.

Media and Compliance Guard

  • Large file videos are automatically compressed and hosted on a privacy-friendly microsite, and the delivery rate has been verified by real projects.
  • SMS and WhatsApp use industry data on silent periods and unsubscribe requirements in each country to avoid risks.
  • Gmail Tracker activation records, unsubscription logs and consent status are all viewable in the console to facilitate legal review.

AI agent support

AI agents will improve customer information, analyze buyer personas, write intelligently, and respond intelligently in real time. It can generate opening paragraphs from CRM stages and industry news, automatically categorize responses, tag and deliver high-intent threads to sales, and provide recommendations on when to switch to phone or video CTAs, creating a truly results-oriented workflow.

Typical scenario

  1. Market planning “pre-holiday logistics upgrade” heads-up rhythm.
  2. The platform generates a multi-step link of video → SMS reminder → email appointment CTA.
  3. The AI agent adjusts the copywriting based on real-time behavior, and Control Tower monitors the rhythm.
  4. Replies, emotions and the next touch point are synchronized back to the CRM, and the next round of touch points is automatically accurate.

Quantitative results

  • Click and reply targets set according to industry templates are visible at any time
  • The cost, reach capacity and meeting booking rate of each activity are clearly presented
  • The channel suggestion report is automatically exported to facilitate customers to successfully replicate successful cases.
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