Voxtron Middle East

Company profile

Voxtron Middle East company profile

Voxtron Middle East (VME) is set up in Dubai, U.A.E with the objective to provide close support and guidance to our customers/prospects in this region. For over a decade, we have been providing affordable customer interaction solutions to diverse business environments of this region. Our customers include Government organizations, Outsourcing companies, Corporates, Financial and Insurance organizations etc. Voxtron specializes in providing customer engagement/interaction optimization solutions such as Omni Channel Contact Centers, Self service applications, CRM solutions, Attendant Operator Consoles, Workforce Optimization Suite, Messaging Solutions, Social Media monitoring etc. These solutions help organizations enrich customer interactions, improve business processes, and optimize their workforce in order to enhance loyalty, increase revenue, mitigate risk, and manage operational costs. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements. Our solutions are based on the realization of numerous projects and the needs of our customers. Solutions today are rarely simple — they demand technologies from a range of vendors plus skills across a number of disciplines. We have a highly skilled, highly experienced, highly competent resources to deliver the most challenging projects. Our involvement spans consulting, design, implementation and comprehensive post-sales support, including 24/7 cover and a quick response time, which is unmatched and unique to the region. Voxtron Products and Solutions Voxtron offers a comprehensive portfolio of products designed to optimize customer interactions and business processes: • Voxvantage: A cloud-based contact center solution powered by AI, offering omnichannel support for voice, email, chat, and social media. It features skill-based routing, predictive dialers, and real-time analytics to enhance customer experiences and agent productivity. • CX Engage: A chatbot and social media engagement platform that streamlines customer interactions across digital channels, using text analytics to understand sentiment and improve engagement. • Odoo CRM and ERP: As an Odoo Partner, Voxtron provides tailored CRM and ERP solutions to automate sales, marketing, and business processes, integrating seamlessly with other systems for operational efficiency. • Engage 360: An AI-driven chatbot solution that supports omnichannel communication, automating customer queries and enhancing service delivery with natural language processing. • Omni-Channel Inbound/Outbound: Manage voice, email, chat, SMS, and social media from a single interface. Ensure consistent and personalized customer experiences with intelligent routing and real-time response management. • Recording & Quality Management: Monitor, record, and evaluate calls to maintain service quality and ensure compliance. Access advanced tools like screen recording, live monitoring, and performance scoring. • Auto Dialer: Boost outbound efficiency with predictive, progressive, and preview dialing modes. Reduce idle time, increase connection rates, and automate campaign workflows. • Visual IVR: Enhance user experience with interactive, screen-based navigation. Let customers engage through visual menus on mobile or web, reducing friction and wait times. • Workforce Optimization Suite: Tools for call recording, quality monitoring, and performance analytics, helping businesses optimize agent performance and ensure compliance. • Cloud Communication Platforms: Scalable solutions for voice, SMS, and video, built on partnerships with vendors like Enghouse Interactive and Microsoft, ensuring flexibility and global reach. • Self-Service: Empower customers with 24/7 self-service options via IVR and chatbots. Handle routine queries, account info, and transactions without agent intervention. • AI-Driven Virtual Assistants: Powered by platforms like Kore.ai, these assistants automate routine tasks, handle inquiries, and enhance engagement with natural language processing. Voxtron Integrations Voxtron’s integration capabilities ensure seamless connectivity with existing systems, boosting productivity and customer satisfaction: • CRM Integrations: Connects with leading CRMs like Salesforce, Microsoft Dynamics/365, Sage, and Odoo, providing screen pops, click-to-dial, call logging, and live call notes. These unify customer data, enabling personalized service and reducing call times by up to 15 seconds. • Computer Telephony Integration (CTI): Links communications with business applications (e.g., billing, service desks) using caller ID or customer-entered data to trigger screen pops. Supports platforms like Salesforce, SAP, and Siebel, enhancing agent efficiency. • Third-Party App Integrations: Integrates with tools like Microsoft Teams, Xanoti, and others, ensuring smooth data flow across workflows. Custom APIs handle complex integrations with rigorous data mapping and testing. • ERP Integrations: Odoo-based ERP integrations cover sales, purchasing, accounting, and HRMS, streamlining operations and centralizing data for better decision-making. • PBX and Network Integrations: Supports IP, PBX, and TDM networks, as well as Avaya, Cisco, NEC, and Microsoft platforms, ensuring compatibility with existing infrastructure. • AI and Automation Platforms: Integrations with AI tools like Enghouse Interactive and Kore.ai enable intelligent routing, automated responses, and predictive analytics for proactive engagement. • Omnichannel Integration: Unifies channels into a single customer profile, allowing seamless transitions (e.g., chat to voice) without losing context, backed by robust analytics. Voxtron’s integrations are designed for scalability, security, and compliance, with over 1 million agent seats enabled globally.