Tactful

Company profile

Tactful company profile

Tactful Unified Cognitive Customer Experience Platform (UCX) is next-generation customer experience technology, using state of the art artificial intelligence and omnichannel technology we help businesses boost customer retention by up to 60%, channels conversion by up to 250%, and productivity by up to 80%. Tactful UCX helps businesses achieve this by delivering the following four technology pillars: 1- Omnichannel engagement technology, delivering a consistent experience across all touch-points that results in great customer satisfaction and retention 2- Central customer experience management system, boosting operational excellence, productivity, and visibility 3- End-to-end customer experience augmentation using multi-lingual AI and workflows automation, boosting productivity and customer satisfaction 4- Customer 360-view and business intelligence empowering continues improvement and uncovering new business opportunities Tactful UCX is an enterprise-grade scalable platform with flexible integrations, Tactful UCX can be integrated with ERP, CRM, eCommerce, mobile app, contact centre, or any other system.