Surfly

Company profile

Surfly company profile

Surfly provides co-browsing and video chat technology that lets you seamlessly upgrade any conversation, from any channel, to support customers as if you are sitting side-by-side. Your customer simply clicks a link or button, and their co-browsing session instantly begins in their browser window to show you what they see. With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with almost no loss of quality, even when co-browsing websites with audio and video. There is nothing better than being face-to-face with your customer, and Surfly helps to recreate that experience, allowing you to truly guide your customer toward a positive outcome. With security and privacy at our core, Surfly doesn't store any customer data and never requires customers to login or download any software. Lastly, Surfly works out of the box without having to add any code to your website. Surfly can also be easily customized to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. With over 100,000 users, Surfly is helping the worlds leading brands improve their customer experience, build loyalty and NPS, drive sales, and enhance operational efficiency.