Proonto

Company profile

Proonto company profile

Proonto is the first online marketplace that connects eCommerce businesses of all sizes with sales and service experts. They offer a fully featured, collaborative, live support platform with chat, audio, and video capabilities. Proonto makes providing premium-level service with high-quality professionals both accessible and affordable. Proonto is a SaaS-powered customer interaction management solution connecting companies with a curated marketplace of customer interaction experts, called The MAPS. Companies can plan and execute their live support and pre-sale interaction strategies, design customer touch points across their buying journey and flexibly manage sales & service teams of Proonto’s vetted associates. Qualified associates within Proonto’s network are automatically identified for your product/service category & interaction goals based on a proprietary algorithm that assess their skills, location, industry, experience, knowledge, social proof and culture.