PeopleSupport

Company profile

PeopleSupport company profile

PeopleSupport, Inc., an offshore business process outsourcing (BPO) company, provides customer management, transcription and captioning, and additional BPO services through its centers in the Philippines, Costa Rica, and the United States. It offers customer service support services that are initiated by inbound calls and email from its clients' customers and address a range of questions regarding their account billing, changes in services, reservation changes, delivery updates on goods or services, complaint and issue resolution, and general product or service inquiries. The company also handles inbound calls from customers purchasing products and services from its clients, including travel reservations, financial transactions, telecommunications services, Internet services, and consumer products and services; collects consumer receivables in the financial services, telecommunications, and utilities industries; and handles troubleshooting calls and inbound telephone orders or inquiries. PeopleSupport's transcription and captioning services include both real-time and offline captioning of television, and film and classroom content for the healthcare and insurance, entertainment and education, and law enforcement markets. It also provides a range of additional BPO services, including credit application processing, mortgage processing, title searches, and data verification; conducts product and fraud detection; manages refunds, warranties, and applications; and conducts preparations for serving legal papers. The company serves primarily U.S.-based clients that operate within the travel and consumer, financial services, technology, telecommunications, healthcare, insurance, and media industries. PeopleSupport was founded in 1998 and is headquartered in Los Angeles, California.