NovelVox

Company profile

NovelVox company profile

NovelVox is a leading contact center solution provider offering unparalleled value to Cisco, Avaya, Genesys, Cisco Webex, DialPad, Five9, Zoom, Nice and Amazon Connect contact centers through advanced CX solutions ensuring the utmost level of customer satisfaction. The company offers seamlessly integrated and AI-powered solutions to improve agent and customer experience. With over 350+ deployments worldwide, the company provides unmatched and tailored support by modernizing customer service operations with its Unified Agent Desktops, CTI Connector, Omnichannel Solutions, AI-powered Chatbots, Wallboards, and much more. Expand your Customer Experience Horizon with Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution readily integrates with 100+ third-party applications to offer the agent a unified view of information. The seamless integration with leading CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, Cisco Webex, Five9, Dialpad, Nice, Zoom and Cisco empowers agents to fetch data from multiple sources for driving contextual conversations and delivering personalized customer support. Now, no more searching for information as the 360-degree customer view and call controls over a unified screen reduce Average Handling Time and improve First Contact Resolution. NovelVox Agent Accelerator readily integrates with Genesys, Cisco, Avaya, Five9, Dialpad, Webex, Zoom, Nice, and Amazon Connect contact centers.